PATCert Ltd

PORTABLE APPLIANCE TESTING (PAT)

SERVICE LEVEL AGREEMENT - Including Safety & ISO Compliance

1. Purpose

This Service Level Agreement (SLA) defines the scope, performance standards, safety controls, and ISO compliance requirements for Portable Appliance Testing (PAT) services provided by:

Service Provider: PATCert Limited
Client: All parties utilising the PAT services of PATCert Ltd.

The objective of this agreement is to:

  • Ensure electrical safety compliance

  • Reduce workplace risk

  • Maintain legal and regulatory adherence

  • Align services with applicable ISO management standards

  • Define measurable service performance expectations

2. Scope of Services

The Service Provider shall:

  1. Conduct formal visual inspections of all portable electrical appliances made available for us to test.

  2. Perform electrical testing including:

    • Earth continuity testing

    • Insulation resistance testing

    • Polarity testing (where applicable)

    • Functional checks

  3. Affix pass/fail labels with unique asset identification.

  4. Update or create an asset register.

  5. Provide a detailed PAT Test Report.

  6. Clearly label failed equipment and where appropriate remove the equipment from service.

  7. Provide remedial action recommendations (if required).

2. 1 Nature and Limitations of Testing

PAT testing reflects the condition of equipment at the time of inspection only. Hidden, intermittent, or developing faults may not be detectable during testing. Testing does not guarantee the ongoing safety, reliability, or performance of equipment after the test date.

Testing does not include repair of faults. Equipment may fail testing due to underlying conditions, age, wear, design issues, or pre-existing faults.

We accept no liability for faults discovered during testing or for any pre-existing damage.

2. 2 Visual Inspections Where Full Testing Is Not Possible

Where items cannot be accessed for full electrical testing, a visual inspection may be carried out where possible and to the best of our ability. This inspection is limited to observable conditions only and does not replace full electrical testing.

Items that cannot be fully tested due to access limitations or other constraints will be recorded in the testing report together with the reason for incomplete testing.

The report reflects only the condition of items tested or inspected on the date of inspection. It does not certify the safety of untested, hidden, inaccessible, or uninspected equipment.

3. Legal & Regulatory Compliance

All testing activities shall comply with:

  • Applicable national electrical safety regulations

  • Occupational Health & Safety legislation

  • Industry best practice guidelines

Where operating in the Republic of Ireland compliance shall align with:

  • Safety, Health and Welfare at Work Act 2005 .

4. ISO Alignment

The Service Provider shall operate in alignment with the following standards (where certified or applicable):

  • ISO 9001 – Quality Management Systems

4.1 Quality Assurance (ISO 9001 Alignment)

  • Documented procedures for PAT testing

  • Controlled calibration of testing equipment

  • Competency records for engineers

  • Internal audit processes

  • Corrective and preventive action processes

4.2 Occupational Health & Safety 

  • Site-specific risk assessments

  • Safe systems of work

  • Incident reporting and investigation procedures

  • Continuous improvement of safety controls

  • Management of contractor safety

5. Health & Safety Requirements

5.1 Risk Assessment

Before commencing work, the Service Provider shall:

  • Conduct a dynamic and site-specific risk assessment

  • Identify electrical, environmental, and access hazards

  • Implement appropriate control measures

5.2 Safe Working Procedures

The Service Provider shall ensure:

  • Appliances are unplugged prior to testing (unless required live testing is controlled)

  • No exposed live conductors

  • Cables are managed to prevent trip hazards

  • PPE is worn as required

  • Only trained and competent personnel conduct testing

  • Testing equipment is calibrated and certified

5.3 Incident Management

The following must be reported immediately:

  • Electric shock incidents

  • Electrical fires or overheating

  • Near-miss events

  • Discovery of unsafe wiring

A formal written incident report shall be submitted within 24 hours.

6. Service Levels & Performance Metrics

6.1 Completion Targets

  • Up to 200 tests per 1 business day

6.2 Key Performance Indicators (KPIs)

  • 100% testing accuracy

  • Reports provided within 5 business days

  • 0 safety incidents attributable to testing activities

  • ≥ 98% on-time service delivery

7. Documentation & Record Retention

The Service Provider shall supply:

  • CONCISE TEST RESULTS (Summary of appliances and their test results)

  • DETAILED TEST RESULTS  (Full details of test results of all appliances)

  • DETAILED FAILURE REPORT (The failure details along with actionable recommendations serve as a follow-up action list to effectively conclude the testing process and ensure your compliance with the legislation).

Records shall be retained for a minimum of 5 years (or as required by law or client policy).

8. Client Responsibilities

The Client agrees to:

  • Identify and present all items requiring PAT testing.

  • Provide safe access to all relevant equipment.

  • Declare any hidden, built-in, or otherwise inaccessible items.

  • Inform employees of scheduled testing

  • Maintain an accurate asset register of equipment requiring testing.

  • Provide a safe working environment for testing activities.

  • Provide site induction and emergency procedures

The Client or their appointed personnel must ensure that any equipment requiring testing at height, within confined spaces, or otherwise inaccessible without ladders, scaffolding, or elevated platforms is safely lowered or made accessible at ground level prior to testing.

The Client is responsible for providing safe access and safe working conditions, including ensuring:

  • Work areas are free from unnecessary hazards.

  • Access routes are clear.

  • All relevant safety information, site rules, or specific requirements are communicated in advance.

Where conditions are deemed unsafe, testing may be postponed, restricted, or declined. We reserve the right to limit or refuse testing where safety risks are identified.

Equipment that cannot be made safely accessible will not be tested.

9. Continuous Improvement

Both parties agree to:

  • Conduct annual SLA reviews

  • Review performance metrics quarterly

  • Implement corrective actions where required

  • Encourage safety and quality improvement initiatives

10. Term

  • Effective Date: Upon agreement of Job order date.

  • Review Period: Annual

11. Authorization

Service Provider Representative
Name: Nick Ryan
Date: October 2026